To report a pothole or other street maintenance problems:

• Call Infrastructure Services Division - Field Operations, (414) 286-CITY (2489).
• Submit a service request with our online form.

While we use preventive maintenance to avoid severe pothole problems, potholes usually develop in older pavements as water in cracks in the pavement expands and contracts as it freezes and thaws. Heavy traffic also causes fatigue in pavement weakened by age and frost action.

We regularly check for surface problems on streets with older pavement to keep ahead of any problems. We welcome calls from citizens to report situations in their neighborhood or on their traffic routes. If you notice a pothole in a street or alley, please report it to (414) 286-CITY (2489).

Our goal is to repair potholes within three days of finding them or hearing about them. Emergency situations are investigated immediately.